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How to reach Monotype support for Monotype Connect+, by plan tier.

All subscription plans include technical support, available Monday to Friday, 9 AM–5 PM.

  • Visit the Help Center to find answers first.

  • Use in-app chat for real-time support during support hours.

  • Basic plan customers: contact email

    Higher-tier plans: use the support contact in your contract — it may differ from the Basic plan address.

  • Onboarding assistance is available with Premier and Elite support plans.

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